Athreon Client Support

Athreon provides clients multiple support options, including telephone support, web support, technical support, on-site support, and emergency support. We also provide self-service tools for clients who prefer to address issues independently. With over three decades of experience in BPO and KPO, we understand what it takes to keep our clients happy, and we are committed to exceeding expectations.

Our Help Desks in Chicago and Indianapolis are ready to support you. Our highly-trained account specialists assist clients quickly by phone and email. Clients have the option of tracking ticket progress in real-time via our web-based ticketing system.

Our technology allows us to securely connect to your computer or mobile device to troubleshoot any technical issues you may encounter or provide training. Remote support helps diagnose issues quickly and deliver prompt solutions.

Athreon implementation specialists are available to visit your location to assist with service integrations. Our highly-skilled employees can help on-site with items like staff training, workflow process improvement, and technology installations.

Athreon’s information technology (IT) specialists routinely assist with items like software installations, technical interface development, and IT consulting. Our IT specialists can work with your in-house or third-party IT resources to support various technical needs.

Our standard support hours are weekdays from 8 am to 5 pm Eastern. Our offices close on major US federal holidays including, New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.

For urgent after-hours support requests, clients can contact our on-call emergency technicians. Emergency support is available to assist 24/7/365 to address all critical issues. Emergency support is a fee-based service available to all Athreon clients.

Clients seeking a self-service approach to support can access our extensive knowledge base (KB). Our KB articles provide guidance with handling items like software installation, routine troubleshooting, best practices, instructional guides, and more.