Privacy FAQs
Here are answers to some of your most common privacy questions.
Yes. Our privacy policies are located here.
Yes. We have a dedicated privacy team, and we employ a privacy officer that oversees our privacy team.
We store client data in data centers located in the United States.
Email your request to close your account to billing@athreon.com.
Click the unsubscribe link at the bottom of the email communication.
Encryption varies depending on the solution. Contact it@athreon.com for specific details about the Athreon solution you use.
The security of client data is of the utmost importance to Athreon. We have implemented strong administrative, physical, and technical safeguards to protect all data entrusted to us. If you have further questions about data security, please contact us at it@athreon.com.
Athreon will send you emails to respond to your requests. We may also send emails to advertise events, webinars, or new solutions that we think may be of interest to you. Our systems may also auto-generate emails depending on how clients use them. For example, if you send us an audio file for transcription, our system may send you an email to alert you when the document is ready.
Athreon collects information from you directly, for example, when you supply your details to us to activate your Athreon account. Likewise, we indirectly collect data from you, for example, when devices you use to connect to our services automatically generate data.
We notify account owners of breaches by email or by phone, without undue delay, in the event of a security breach.
On a need-to-know basis and to carry out requests made by you, a limited group of staff members may have access to your data.
Yes, we use cookies to distinguish you from other visitors at our website. Cookies help us provide you with a good experience when you browse our website, and they allow us to improve it. You may disable our cookies in your browser settings, but this may impact your experience on our website.
We retain data for as long as it takes us to provide the services we are contractually bound to provide you. Once we have met our obligations to you, and after you have requested that we delete your data, we will purge your data from our system.
We make formal attempts to collect payment on past-due accounts. If our attempts to collect payment fail, we will advise you of our impending decision to delete your account and all the data associated with it.
No, we do not sell client data to anyone.
We process your data (all the information you store and process through our system) to create and maintain your account, communicate with you, deliver the services you have requested of us, protect you against fraud, and provide you client support. We also process your data based on the actions you take in the various Athreon applications you use. For instance, if you designate a transcript for faxing, our system will query the transcript we have created for you and the recipient contact details you have stored in our database to deliver the transcript to your designated recipient.
Yes, we do use subcontractors and vendors to help deliver our services to clients. We carefully vet subcontractors and vendors before engaging with them to assist us in providing solutions to clients.
There is routinely an option to export your data from our solutions. Refer to the support documentation for guidance. If you do not see a way to export your data, contact it@athreon.com for guidance.
Email billing@athreon.com to close your account.
Clients may make requests to delete their data stored in our systems by contacting it@athreon.com. We will make arrangements to purge the data from our servers.
Protecting client privacy is of the highest importance to Athreon. We scrutinize all requests for access to client data, regardless from where they come. Unless prohibited by law, we consult with clients before disclosing their data so the client can seek protection from making the disclosure. Athreon will object to unlawful or inappropriate requests to client data by third parties.
